Use the Creative Cloud Cleaner Tool to solve installation problems

Use the Creative Cloud Cleaner Tool to solve installation problems

The Creative Cloud Cleaner Tool allows you to more precisely remove installation records for Creative Cloud or Creative Suite applications that may have become corrupted or may be causing problems with a new installation. It can be particularly helpful if you have installed prerelease software on your system, and now want to remove it.

If you’re having trouble installing Creative Cloud apps, Creative Suite (CS3–CS6) apps, Photoshop Elements, or Adobe Premiere Elements, the Adobe Creative Cloud (CC) Cleaner Tool can help. Likewise, if you're unable to connect to Adobe servers, the Cleaner Tool can help by removing entries in your computer's host files that are blocking access to Adobe software and servers.

Run the CC Cleaner Tool

Run the CC Cleaner Tool for Windows

Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.




Uninstall Creative Cloud or Creative Suite applications by doing one of the following:


• Windows 10, 8, 7, or Vista: Choose Start > Control Panel > Programs > Programs and Features.
• Windows XP: Choose Start > Control Panel and double-click Add or Remove Programs.
Follow the onscreen instructions to complete the uninstallation.




Restart your computer.




Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe. 


If you see a download or save file prompt, click Save File to download it on your computer.




Right-click the downloaded AdobeCreativeCloudCleanerTool.exe file and choose Run as Administrator.
If you can't locate the downloaded file, see Find your downloaded Adobe app or file.


Once you have successfully run the Adobe CC Cleaner Tool, install your Creative Cloud or Creative Suite application. For instructions, see one of the following documents:


• Download your creative cloud apps (Creative Cloud)
• Creative Suite 6 installation instructions (CS6)
• Install Adobe Creative Suite 5 or 5.5 (CS5.5 and CS5)
• Creative Suite Help (CS4 and earlier)